Returns & Refunds
Our Return Policy
We want you to love your purchase! If you're not completely satisfied, we're here to help.
General Return Policy
Most items can be returned within 14 days of delivery. Products must be:
- Undamaged, unworn, and unused
- In original packaging with all tags attached
- Accompanied by proof of purchase
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 5 days of receiving your order. We'll arrange a replacement or full refund.
Brand-Specific Policies
Jungle Culture & LaBante London
These brands follow a 14-day return policy. Please notify us within 14 days of receiving your order if you wish to return items from these brands. Products must be undamaged, unworn, and unused, with tags attached. For damaged or defective products, claims must be made within 5 days of receipt.
How to Initiate a Return
- Contact us with your order number and reason for return within the applicable return window
- We'll provide return instructions and, if applicable, a return label
- Pack items securely in original packaging
- Ship the return using our provided instructions
Refunds
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method. Refunds are issued directly by us for all products purchased through our store.
Questions? We're here to help!